Name one person at each end
Tell us who will hand your pet over and who will receive them, with a phone number for each. It might be you, a partner, a neighbor, a sitter or the team at the groomer. We only hand your pet to the person you’ve named.
Say where to stop
Which door, which gate, where we can pull in and anything that makes the doorstep calmer, like a dog next door who barks. Keep codes and keys with you and meet us at the door instead.
Write down what changes
If someone different will be at the door, or the appointment time moves, call us as soon as you know. We’ll update the handover and tell the other end what to expect.
If nobody is there
We never leave a pet at an empty address. We call the person you named, then you, and your pet stays settled in their travel space while we sort it out together.
Keep a copy
Keep a copy of your note on your phone. If anything comes up on the day, you and the person at the other end are both working from the same details.
Your next conversation
Tell us where your dog or cat is going, who will hand them over and who will meet them, or call us on (202) 555-0110. We’ll plan the ride with you.
Before ride day
- Who hands over, with a phone number
- Who receives, with a phone number
- Where to stop and which door to use
- What to pass on with your pet
- Who to call if plans change
- A copy of the note on your phone
